If you want insane revenue growth, make your New User Experience insanely great

I love it when there’s wisdom in advertising. Take those old Head & Shoulders commercials about how “you never get a second chance to make a first impression.” The idea behind these ads was that positive (and dandruff-free) encounters with new people could pave the way for great relationships moving forward.

It’s a concept that translates into the business world pretty well.

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