The Cro Metrics team includes professionals from all over the U.S., working on every aspect of the company–including our culture. We created this code of conduct to help better describe what we expect of our team members.

We’re committed to building a diverse and inclusive team that brings together a wide variety of perspectives and experiences. Those perspectives help us cultivate a community in which remarkable people come together to test and build innovative solutions.

And, while diversity is a strength in the workplace, it can sometimes lead to communication issues and unhappiness. That’s where our code of conduct becomes a valuable tool. It’s not an exhaustive list of things that you can’t do at Cro Metrics — it’s merely a guideline for making sure everyone here stays happy, productive, and safe.

Our code of conduct applies to all spaces managed or participated in by Cro Metrics. This includes our internal tools (Async, Slack, GitHub, Trello, Quip, Help Scout, email, etc.), Cro Metrics off-sites, events, and any other communication-related forums created by the Cro Metrics team.

If you believe someone is violating the code of conduct, we ask that you report it by going straight to your supervisor (or supervisor’s supervisor in the case that you are reporting your supervisor).

  • Be friendly and patient.
  • Be welcoming. We strive to be a company that welcomes and supports people of all backgrounds and identities. This includes, but is not limited to members of any race, ethnicity, culture, national origin, color, immigration status, social and economic class, educational level, sex, sexual orientation, gender identity and expression, age, size, family status, health status, political belief, religion, and mental and physical ability.
  • Be considerate. Your work will be used by other people, and eventually you will depend on someone else’s work. The actions you take will inevitably affect users and colleagues, so be sure to consider the consequences of your actions when making decisions.
  • Be respectful. Not all of us will agree all the time, but disagreement is no excuse for poor behavior and poor manners. We might all experience some frustration now and then, but we cannot allow that frustration to turn into a personal attack. We expect members of Cro Metrics to be respectful when dealing with teammates and with people outside the Cro Metrics team.
  • Be responsible for oneself. During company retreats, team outings, or other in-person events you are a representative of Cro Metrics. Be mindful of your limits and respectful of others’ limits when it comes to alcohol and physical activity. Leaning on a teammate to make sure you’re staying safe and responsible is a smart and welcome practice.
  • Be mindful of the words you choose. We are a community of professionals and, as such, we conduct ourselves professionally. Be kind to others. Do not insult your colleagues and coworkers. Harassment and other exclusionary behavior isn’t acceptable. This includes, but is not limited to:
    • Violent threats or language directed against another person;
    • Discriminatory jokes and language;
    • Posting sexually explicit or violent material;
    • Personal insults, especially those using racist or sexist terms;
    • Unwelcome sexual attention;
    • Advocating for, or encouraging, any of the above behavior;
    • Repeated harassment of others (if someone asks you to stop, then stop);
    • Hazing or the imposition of humiliating tasks as initiation rights to new teammates;

The strength of Cro Metrics comes from its varied team members. Different people have different opinions, perspectives, and world views. Being unable to understand why someone holds a certain viewpoint — or understanding it but disagreeing with it — doesn’t mean the view point is wrong.

It’s not helpful or constructive to blame your colleagues for something that has gone wrong. Instead, focus on helping to resolve issues and learning from mistakes.